WORK PLACE

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Workplace is an enterprise connectivity platform
developed by Facebook, Inc. and featuring tools
like groups, instant messaging and News Feed.
History
Workplace was first announced [1] on January
14, 2015. It launched in beta as Facebook at
Work with customers including the Royal Bank
of Scotland. [2]
Facebook itself had been using a version of
Workplace internally since 2011, [3] when one of
its engineers created groups that were only
accessible to people inside the company.
Alongside Facebook Messenger, these private
groups helped Facebook employees work more
efficiently together by reducing their reliance on
email and other Software as a Service
tools. [ citation needed]
Workplace officially launched in October 2016.
To date, over 30,000 organizations [4] have
joined the platform including Walmart, Heineken,
Spotify, Chevron, Stanley Black & Decker and
Starbucks.
Features
News Feed: The News Feed is a scrolling
stream of posts [5] that uses Facebook's
machine learning algorithms to keep people up
to date with relevant company announcements.
Groups : Groups are shared collaboration spaces
[6] where people can upload documents, leave
comments, manage projects, and get work done
with colleagues.
Multi-Company Collaboration: Workplace
enables people to collaborate with external
teams, partners or suppliers from within their
Workplace account using secure and private
groups, chats, and video calls.
Workplace Chat : Workplace Chat is an instant
messaging tool that allows text, voice calls or
video conferencing [7] with up to 50 colleagues.
Live Video: Live Video enables users to
broadcast live directly from their mobile [8] and
receive real-time feedback in the form of
comments and reactions.
Auto Translate : Auto Translate uses the same
machine learning technology that serves up 4.5
billion translations every day on Facebook to
provide one-click translations [9] in 46
languages.
People Directory: Find colleagues, build
connections, and collaborate more effectively
with a searchable database of profiles [10]
customized to individual organizations.
Pricing
Workplace has two pricing options, Standard and
Premium. Workplace Standard is free, while
Workplace Premium is $3 USD per user, per
month. Workplace Premium is also offered free
to registered non-profits and staff of educational
institutions.
Workplace Premium customers act as data
controllers and appoint Facebook as a data
processor under the Workplace Agreement.
These customers own and administer their
account data. They can modify, delete or export
it at any time.
Security
Workplace holds the following compliance
certificates:
ISO 27018 – Information Security
Management
ISO 27001 – Information Security
Management
SOC 2 – Trust Services Principles
SOC 3 – Service Organization Controls
EU/US Privacy Shield Data Privacy Practices
Workplace and GDPR
The General Data Protection Regulation (GDPR)
standardizes data protection rules across the
European Union (EU). It came into effect on 25
May 2018. GDPR builds on existing data
protection law, while also adding new
requirements. Most of the GDPR's requirements
fall on data controllers. Workplace Premium
customers act as data controllers and appoint
Facebook as a data processor under the
Workplace Agreement. Facebook and Workplace
comply with all applicable data protection laws.
Workplace and
Facebook
While Workplace accounts are set up and run
separately [11] from Facebook accounts,
Workplace benefits from much of the underlying
technology and innovation that powers
Facebook.
Data Centers : Workplace data is stored across
12 Facebook-owned data centers [12] around
the world. Because Facebook owns or leases all
the land surrounding these data centres, it can
monitor the physical integrity of the area and
ensure the secure destruction of electronic media
containing data after use.
AI: Workplace benefits from Facebook's
leadership [13] in AI research. [14] AI makes
Workplace “more meaningful" [15] by using
machine learning to sort the most relevant
information in the News Feed and make
intelligent recommendations while 'downranking'
less valuable information.
Safety Check for Workplace : In October 2018,
Workplace announced the launch [16] of Safety
Check. Originally developed by Facebook
engineers after the Japanese tsunami [17] in
2011, Safety Check for Facebook is a simple
and easy way to let friends and family know
you’re safe in a crisis, and check on others in
the affected area. With Safety Check for
Workplace, organizations can identify employees
who may be affected by a crisis, send multiple
modes of notification, and monitor responses.
Safety Check was the most-requested feature
from Workplace customers and has been
activated by Delta Air Lines (during Hurricane
Florence [18] and the Hokkaido earthquake [19]
).
Reception
Workplace has an aggregated rating of 3.9 stars
from 802 reviews on G2 Crowd, [20] and an
aggregated rating of 4 stars from 103 reviews on
Gartner PeerInsights. [21] It has been praised as
a tool for internal communication [22] and
collaboration, but critics have noted [23] that it
lacks some project management functionality.
Customers
Workplace is used by over 30,000 organizations
around the world. Organizations using Workplace
include Starbucks, [24] Walmart, [25] Virgin
Atlantic, [26] Heineken, [27] Royal Bank of
Scotland, [28] Campbell[29] and
Booking.com. [30]
Workplace for Good
Workplace for Good was launched in June 2018
to provide a free version of Workplace Premium
for registered non-profits and staff of
educational institutions. Organizations using
workplace for Good includes WWF, [31] Save the
Children, [32] UNICEF, [33] United Way, [34] Boy
Scouts of America, [35] Comic Relief, [36] The
Continents State University [37] Australian
Catholic University [38] and Norwegian Refugee
Council. [39]
"Workplace is helping WWF develop a new,
more open, transparent, and collaborative way of
working; bringing offices and people from
around the world together, giving them a voice
and showcasing a diversity of ideas and
perspectives which are critical to tackling the
planet’s most urgent and important
environmental challenges." – Kate Cooke, Head
of Network Communications at WWF.
Integrations
Workplace integrates with over 50 popular
enterprise tools. The growing collection of
integrations are designed to help users share,
stay current, and simplify complicated internal
processes.
At the F8 Conference in May 2018, Workplace
announced the launch [40] of the Integrations
Directory [41] for Workplace Premium
customers. This includes integrations with
popular SaaS tools like Jira Cloud by Atlassian,
Microsoft Sharepoint, ServiceNow, Adobe Sign
and SurveyMonkey.
Partners
Workplace works with a large number of service
partners across the globe. [42] These partners
help Workplace customers with many elements
of their Workplace deployment, including
planning, use cases, roll out, change
management, training and custom integrations.
Surveillance
Facebook for the workplace is used by
companies to monitor employee conversations
using keywords, topic, theme, or even reactions
to posts or announcements made on the site.
See also
Collaboration software
References
1. ^ https://www.wired.com/2015/01/facebook-
at-work-launch/
2. ^ https://www.rbs.com/rbs/news/2015/10/
rbs-becomes-first-bank-in-the-world-to-launch-
facebook-at-work.html
3. ^ https://www.brunswickgroup.com/
workplace-facebook-predictions-i8788/
4. ^ https://www.forbes.com/sites/
kathleenchaykowski/2017/10/26/facebook-
workplace-spreads-to-30000-businesses-
nonprofits/1#334fdf0b1ec2
5. ^ https://www.workplace.com/workplace/
features/news-feed
6. ^ https://www.workplace.com/workplace/
features/groups
7. ^ https://www.workplace.com/workplace/
features/workplace-chat
8. ^ https://www.workplace.com/workplace/
features/live-video
9. ^ https://www.workplace.com/workplace/
features/auto-translate
10. ^ https://www.workplace.com/workplace/
features/org-chart
11. ^ https://www.facebook.com/help/
work/411291142403345
12. ^ https://datacenterfrontier.com/facebooks-
accelerates-data-center-expansion/
13. ^ https://www.wired.com/2017/02/inside-
facebooks-ai-machine/
14. ^ https://www.forbes.com/sites/
samshead/2018/10/01/facebook-plans-to-
double-size-of-ai-research-unit-by-2020/
#259f94094c4f
15. ^ https://workplaceblog.fb.com/future-of-
work/ai-work-meaningful/
16. ^ https://workplaceblog.fb.com/product-
news/safety-check/
17. ^ https://en.wikipedia.org/wiki/2011_T
%C5%8Dhoku_earthquake_and_tsunami
18. ^ https://en.wikipedia.org/wiki/
Hurricane_Florence
19. ^ https://en.wikipedia.org/
wiki/2018_Hokkaido_Eastern_Iburi_earthquake
20. ^ https://www.g2crowd.com/products/
workplace-by-facebook/reviews
21. ^ https://www.gartner.com/reviews/market/
enterprise-social-networking-applications/vendor/
facebook/product/workplace-by-facebook?
timeFilter=12
22. ^ https://uk.pcmag.com/social-
networking/88257/workplace-by-facebook
23. ^ https://www.approachmarketing.com/
blog/2017/3/13/our-agency-tried-workplace-by-
facebook-and-heres-how-it-went
24. ^ https://www.youtube.com/watch?v=-
J67sZ7Sgvw
25. ^ https://workplaceblog.fb.com/success-
stories/walmart/
26. ^ https://www.workplace.com/workplace/
case-studies/virgin
27. ^ https://workplaceblog.fb.com/success-
stories/tips-tech-deployment-expert/
28. ^ https://workplaceblog.fb.com/success-
stories/rbs-live-video/
29. ^ https://www.workplace.com/workplace/
case-studies/campbell
30. ^ https://www.workplace.com/workplace/
case-studies/booking-com
31. ^ https://www.worldwildlife.org/
32. ^ https://www.savethechildren.org/
33. ^ https://www.unicef.org/
34. ^ https://www.unitedway.org/
35. ^ https://www.scouting.org/
36. ^ https://www.comicrelief.com/
37. ^ https://continents.facebook.com/
38. ^ https://www.acu.edu.au/
39. ^ https://www.nrc.no/
40. ^ https://workplaceblog.fb.com/news/
workplace-integrations/
41. ^ https://www.facebook.com/workplace/
integrations
42. ^ https://www.facebook.com/workplace/
partners
External links
Official website
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