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  • AI's dual role in telecom fraud
  • Why AI is both a threat and a risk for telcos

    AI's dual role in telecom fraud

    Why artificial intelligence is both a threat and a shield for telcos

    Dear Vitus


    We're pleased to share our latest publication, AI's dual role in telecom fraud, highlighting global trends in how artificial intelligence is reshaping both the threats and defences in telecommunications.


    Fraud remains a persistent challenge in telecoms, and the growing adoption of AI by fraudsters is amplifying the frequency and impact of fraud. In Nigeria, where telecoms act as a key gateway to financial services through USSD and some are moving into fintech, these evolving risks place added pressure on operators.


    This publication examines what these shifts mean for operators in our local market and how they can stay ahead by adopting proactive, AI driven fraud management strategies.


    Insights include:

    • How AI is enabling more sophisticated fraud schemes, from deepfake social engineering to automated attacks

    • The emerging role of AI powered detection and monitoring tools in strengthening fraud prevention frameworks, and

    • Practical steps for telecom operators to balance innovation, resilience, and customer trust in an AI driven fraud ecosystem.

    Contact us

    Adeola Adekunle

    Associate Director | Forensics Services,

    PwC Nigeria

    adeola.adekunle@pwc.com

    Okemute Olatunji-Albert

    Head, Clients and Markets Development, PwC Nigeria

    okemute.olatunji-albert@pwc.com


    © 2026 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.


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